Chase Mobile App Review. Financial Freedom Right from Your Phone

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Publisher: JPMorgan Chase
Last update: 1 year ago
Size: 19.05M
Compatibility: Android 4.4 and up, iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Price: free
Get it on: Google Play, iTunesGet it now!

The Chase App is a good concept especially for millennials who need to be constantly on the move and keep everything at the fingertips, including all their financial transactions. Though overall the app has great tools, some features might need testing so that they work correctly.


The interface is quite well-designed and looks great on iPhone, iPad, iPod Touch or Google Android. The overall design and UI of the Chase app is excellent, though some features are lacking or missing, and the interface is a bit unresponsive at times. I would give the 4/5 for the design of this app.


The app brings the counter closer as you can check your account and credit card details, balances, and your card rewards on the go. With Chase QuickPay, you can transfer money and receive deposits directly on your account. You can also deposit your checks and set up standing orders, and pay for utilities too. Find the nearest Chase branches and ATMs through Locations, or speak with a Chase representative right on the app.
The Chase Mobile App is compatible with Android 5.0 or higher, so some older versions of Android phones might not be able to run the app successfully. The iOS version of the app runs on iOS 10.3 or later.  Both app versions are completely free, and there are no in-app purchases.
With the latest version, you’ll get a new ‘Profile and Settings’ screen that gives you easier access to your messages, receipts, alerts, and docs. You can also Split Bills and set up automatic Credit Card debits. I would give a 4/5 rating for features.

Convenience and Performance

While the app has nice features overall, the one thing that really let my confidence in it down is the fact that there isn’t a ‘search and filter’ option. It makes the entire process of retrieving your records difficult especially when you are in an emergency.
Some users have complained that the Touch ID feature is unstable and often crashes their Android apps. Navigating through the various screens and options takes quite a bit of time, and I experienced this personally.
The app packs banking-level features and boasts elevated security such as https-security and two-key authentication login on your mobile device. Devices need to be registered once an account has been created and log-on established on the app. You also get a verification code which you need to re-enter. Then you can set-up Face ID or Touch ID if your device supports those features. Some users did note with concern that their keystrokes are possibly being monitored on the desktop site so this might translate to the app as well. My mark is 3.5/5.

  • Great UI;
  • Offers useful features;
  • Regular updates for bugs.


  • Fingerprint login is problematic and loops continuously;
  • The Chase Google Play app for Android is quite unstable;
  • Fingerprint Login doesn’t work especially on Android mobile;
  • No search and filter. Navigating through your items is cumbersome;
  • Might not be an App for all Android devices (Android 5.1 or higher).

The Verdict

Generally, the Chase App was great when it launched, and I’d have recommended it then. However, it seems less testing is being done now I assume. Some features flat-out don’t work. Not the leading banking app anymore in my view.

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